Privacy Policy
Effective Date: 6 April 2026
Last Updated: 6 April 2026
Introduction
DISTRICT FAMILY CLINICS PTE. LTD. (“DFC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us through our clinics, communications channels, and digital platforms.
What is Personal Data
“Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data, or from that data combined with other information.
This may include:
Name, NRIC/FIN, date of birth, gender
Contact details (phone number, email address, residential address)
Medical information (health records, diagnoses, prescriptions, test results)
Payment and billing details
Insurance information
Communication records with us
Collection of Personal Data
We may collect your personal data in the following ways:
When you register as a patient or visit our clinic
When you book or attend appointments (including teleconsultation, if applicable)
When you contact us via phone, email, WhatsApp, or other platforms
When you submit forms or provide documents
When third parties (e.g. insurers, employers, caregivers) provide your data with your consent
Where required, we will obtain your consent before collecting your personal data, unless permitted or required by law.
Purpose of Collection, Use and Disclosure
We may collect, use, and disclose your personal data for the following purposes:
Medical Care
Providing medical consultation, diagnosis, and treatment
Maintaining medical records and ensuring continuity of care
Referrals to specialists, laboratories, or other healthcare providers
Administration & Operations
Appointment scheduling and reminders
Billing, payment processing, and insurance claims
Responding to enquiries, feedback, or complaints
Communication
Contacting you via phone, WhatsApp, SMS, or email regarding:
Appointment reminders
Follow-ups and care instructions
Administrative matters
Service Improvement
Internal audits, analytics, and service enhancement
Training and quality assurance
Legal & Regulatory
Complying with applicable laws and healthcare regulations
Managing risk and enforcing our rights
Disclosure of Personal Data
We may disclose your personal data to:
Doctors, nurses, and healthcare staff within DFC
Laboratories, pharmacies, and specialist providers
Insurance companies or third-party payors
Service providers (e.g. IT systems, payment processors)
Government or regulatory authorities where required
We will not disclose your personal data without your consent, except where required or permitted by law.
WhatsApp and Electronic Communications
By providing your contact details, you consent to us contacting you via WhatsApp, email, or other electronic means for healthcare and administrative purposes.
Please note:
Messaging platforms may not be fully secure
You should avoid sharing highly sensitive information unless necessary
You may request alternative communication methods at any time
Cookies and Website Usage
If you use our website, we may collect data through cookies and similar technologies to:
Improve website functionality
Analyse usage and performance
You may disable cookies in your browser settings, though some features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorised access, disclosure, or loss.
However, no system is completely secure, and we cannot guarantee absolute security.
Retention of Personal Data
We retain your personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with medical, legal, and regulatory requirements
When no longer required, your data will be securely deleted or anonymised.
Your Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Withdraw consent for certain uses
Please note that withdrawing consent may affect our ability to provide medical services.
11. Accuracy of Information
You are responsible for ensuring that the personal data you provide is accurate and up to date. Please inform us of any changes.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.
Contact Us
If you have any questions or requests regarding your personal data, please contact:
Data Protection Officer
DISTRICT FAMILY CLINICS PTE. LTD.
133 JALAN BUKIT MERAH #01-1516
Singapore 160133
Email: contact-bm@districtfamilyclinic.com
